Terms of booking
These terms apply to every booking made with KS Jets. A booking is only confirmed once you have received written confirmation from our team.
Making a booking
Submitting an enquiry does not reserve a vehicle or date. Every request is personally reviewed before availability is confirmed. Your booking is secured only once you receive written confirmation detailing your journey, vehicle and chauffeur.
Prices
Quotations are based on the itinerary provided at the time of booking. Additional waiting time, parking, tolls, route changes or extra stops requested during the journey may result in additional charges, which will always be explained where possible.
Extra stops
Each additional stop is charged a flat $25 fee. Where a stop takes the vehicle off the planned route, the deviation is charged at $3.50 a mile up to 20 miles. Longer deviations are quoted by the office before your journey.
Payment
Payment is arranged directly with KS Jets before your journey unless alternative terms have been agreed in writing. No payments are taken through this website.
Waiting time
Every booking carries 15 minutes of complimentary waiting, and 45 minutes for an airport pickup, counted from the moment your flight lands. Waiting beyond that is charged at $100 an hour.
Arrival and no-shows
Chauffeurs wait up to 15 minutes from your booked pickup time, and up to 45 minutes for an airport arrival. If contact cannot be made within that window, the booking is treated as a no-show and charged in full.
Passengers and luggage
Each passenger may bring up to 2 large bags.
Cancellation
Clients may cancel up to 24 hours before pickup without penalty. Cancellations made within 24 hours of the scheduled service incur a 20% fee. No-shows or cancellations after driver dispatch are charged 100% of the trip cost.
Conduct in the vehicle
No smoking or vaping is permitted. Light beverages are welcome; food that may stain or spill is not. A $75 cleaning fee applies if the vehicle requires detailing after service. Forward-facing and booster seats are available on request with 24 hours' notice. Infant seats must be supplied by the client. Please let us know when booking if a child seat is needed.
If you need assistance
If you have any questions before, during or after your journey, please contact KS Jets directly. Every enquiry is handled by a member of our team, not an automated system, and we'll always aim to resolve any issues promptly and professionally. Email info@ksjet.com.