Frequently asked questions
We've answered the questions we're asked most often about our chauffeur services. If you can't find what you're looking for, our team will be happy to help.
How far ahead should a booking be made, and how late can one be taken?
We recommend booking as early as possible to secure your preferred vehicle, particularly during busy periods. However, if you need transport at short notice, please get in touch and we'll always do our best to help.
What is included in the hourly rate, and what is charged on top?
Your quotation includes the vehicle, chauffeur and the agreed journey or hire period. Parking, tolls and any additional requests made during your booking will be confirmed before they're added to your final invoice.
What happens if a flight is delayed or lands early?
We monitor your flight in real time, so your chauffeur will adjust their arrival accordingly. Whether your flight is early or delayed, we'll be there when you land.
How many passengers and how much luggage does each vehicle carry?
Passenger and luggage capacity is shown on each vehicle page, and each passenger may bring up to 2 large bags. If you are unsure which vehicle is best for your journey, we will be happy to recommend the most suitable option.
What is the cancellation policy?
Cancellations up to 24 hours before pickup are free. Within 24 hours of the scheduled service, a 20% fee applies. No-shows or cancellations after your chauffeur has been dispatched are charged the full trip cost.
How far outside the immediate area will you travel?
We provide chauffeur services throughout Los Angeles and the surrounding areas. Longer-distance journeys can also be arranged. Simply contact us for a personalised quotation.
Are child seats available on request?
Forward-facing and booster seats are available on request with 24 hours' notice. Infant seats must be supplied by the client. Let your personal concierge know the child's age when you book.
Before you book
How is payment handled?
Payment is arranged securely before your journey begins. Your chauffeur will never ask you for payment on the day of travel.
How will I know the vehicle has arrived?
Your chauffeur will contact you by phone or text when they arrive. For airport collections, they'll meet you at the agreed meeting point with your name clearly displayed if requested.
Will I have the same chauffeur each time?
Where possible, regular clients are paired with the same chauffeur to provide a consistent, familiar experience. If you have a preferred chauffeur, we'll always do our best to accommodate your request.
Can I eat or smoke in the vehicle?
No smoking or vaping is permitted. Light beverages are welcome; food that may stain or spill is not. A $75 cleaning fee applies if the vehicle requires detailing afterward.
Further questions
If you have any questions not covered here, please contact our team. We'll be happy to help you plan the right journey for your requirements.